{"id":69,"date":"2023-02-21T13:39:25","date_gmt":"2023-02-21T13:39:25","guid":{"rendered":"https:\/\/woodlightingdesign.com\/us\/?page_id=69"},"modified":"2024-07-25T04:45:30","modified_gmt":"2024-07-25T04:45:30","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/woodlightingdesign.com\/us\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"69\" class=\"elementor elementor-69\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76de7324 elementor-section-height-min-height elementor-section-items-bottom elementor-section-boxed elementor-section-height-default\" data-id=\"76de7324\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-24ccd686\" data-id=\"24ccd686\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3343268d elementor-widget elementor-widget-heading\" data-id=\"3343268d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7db4d29e elementor-widget elementor-widget-heading\" data-id=\"7db4d29e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How Can We Help You?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdd13bd elementor-widget elementor-widget-toggle\" data-id=\"fdd13bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2661\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2661\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"ab1177c9-fb20-4263-9ebc-6f3bd964df82\" data-name=\"afba7dac-e774-4062-b1f6-f0f6702c3dce\" viewBox=\"0 0 20.6822 20.6822\"><polygon points=\"5.851 13.838 10.265 18.63 10.773 18.097 10.791 18.097 10.791 18.078 14.831 13.844 14.107 13.154 10.786 16.635 10.732 2.052 9.732 2.056 9.786 16.634 6.587 13.16 5.851 13.838\"><\/polygon><rect width=\"20.6822\" height=\"20.6822\" style=\"fill:none\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"bd15c69f-782a-4e52-b822-774624a64299\" data-name=\"afba7dac-e774-4062-b1f6-f0f6702c3dce\" viewBox=\"0 0 20.6822 20.6822\"><polygon points=\"14.831 6.844 10.417 2.052 9.909 2.585 9.891 2.585 9.891 2.604 5.851 6.838 6.575 7.528 9.896 4.047 9.95 18.63 10.95 18.626 10.896 4.048 14.095 7.522 14.831 6.844\"><\/polygon><rect width=\"20.6822\" height=\"20.6822\" style=\"fill:none\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">payments<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2661\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2661\">All payments can be made with Credit Card or Via Bank Transfer. Once payment has been made we can then produce and ship you item.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2662\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2662\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"ab1177c9-fb20-4263-9ebc-6f3bd964df82\" data-name=\"afba7dac-e774-4062-b1f6-f0f6702c3dce\" viewBox=\"0 0 20.6822 20.6822\"><polygon points=\"5.851 13.838 10.265 18.63 10.773 18.097 10.791 18.097 10.791 18.078 14.831 13.844 14.107 13.154 10.786 16.635 10.732 2.052 9.732 2.056 9.786 16.634 6.587 13.16 5.851 13.838\"><\/polygon><rect width=\"20.6822\" height=\"20.6822\" style=\"fill:none\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"bd15c69f-782a-4e52-b822-774624a64299\" data-name=\"afba7dac-e774-4062-b1f6-f0f6702c3dce\" viewBox=\"0 0 20.6822 20.6822\"><polygon points=\"14.831 6.844 10.417 2.052 9.909 2.585 9.891 2.585 9.891 2.604 5.851 6.838 6.575 7.528 9.896 4.047 9.95 18.63 10.95 18.626 10.896 4.048 14.095 7.522 14.831 6.844\"><\/polygon><rect width=\"20.6822\" height=\"20.6822\" style=\"fill:none\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">shipping<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2662\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2662\">Shipping is calculated for your item directly when you are in the checkout page for purchase of the item. If you would like you can also contact us about different shipping options and we can adjust to your needs. Typically we offer ground shipping which will take a few days to reach the final destination.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2663\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2663\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"ab1177c9-fb20-4263-9ebc-6f3bd964df82\" data-name=\"afba7dac-e774-4062-b1f6-f0f6702c3dce\" viewBox=\"0 0 20.6822 20.6822\"><polygon points=\"5.851 13.838 10.265 18.63 10.773 18.097 10.791 18.097 10.791 18.078 14.831 13.844 14.107 13.154 10.786 16.635 10.732 2.052 9.732 2.056 9.786 16.634 6.587 13.16 5.851 13.838\"><\/polygon><rect width=\"20.6822\" height=\"20.6822\" style=\"fill:none\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"bd15c69f-782a-4e52-b822-774624a64299\" data-name=\"afba7dac-e774-4062-b1f6-f0f6702c3dce\" viewBox=\"0 0 20.6822 20.6822\"><polygon points=\"14.831 6.844 10.417 2.052 9.909 2.585 9.891 2.585 9.891 2.604 5.851 6.838 6.575 7.528 9.896 4.047 9.95 18.63 10.95 18.626 10.896 4.048 14.095 7.522 14.831 6.844\"><\/polygon><rect width=\"20.6822\" height=\"20.6822\" style=\"fill:none\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">returns<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2663\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2663\">Returns for defective items can be done by contacting us directly via email and sending photos and a description of what part of the item is defective. Items damaged in shipping may also be returned and replaced by WLD.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2664\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2664\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"ab1177c9-fb20-4263-9ebc-6f3bd964df82\" data-name=\"afba7dac-e774-4062-b1f6-f0f6702c3dce\" viewBox=\"0 0 20.6822 20.6822\"><polygon points=\"5.851 13.838 10.265 18.63 10.773 18.097 10.791 18.097 10.791 18.078 14.831 13.844 14.107 13.154 10.786 16.635 10.732 2.052 9.732 2.056 9.786 16.634 6.587 13.16 5.851 13.838\"><\/polygon><rect width=\"20.6822\" height=\"20.6822\" style=\"fill:none\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"bd15c69f-782a-4e52-b822-774624a64299\" data-name=\"afba7dac-e774-4062-b1f6-f0f6702c3dce\" viewBox=\"0 0 20.6822 20.6822\"><polygon points=\"14.831 6.844 10.417 2.052 9.909 2.585 9.891 2.585 9.891 2.604 5.851 6.838 6.575 7.528 9.896 4.047 9.95 18.63 10.95 18.626 10.896 4.048 14.095 7.522 14.831 6.844\"><\/polygon><rect width=\"20.6822\" height=\"20.6822\" style=\"fill:none\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quality &amp; Safety<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2664\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2664\"><p>We recommend that all items be installed by a qualified professional to guarantee the safety and correct function of all items.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2665\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2665\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"ab1177c9-fb20-4263-9ebc-6f3bd964df82\" data-name=\"afba7dac-e774-4062-b1f6-f0f6702c3dce\" viewBox=\"0 0 20.6822 20.6822\"><polygon points=\"5.851 13.838 10.265 18.63 10.773 18.097 10.791 18.097 10.791 18.078 14.831 13.844 14.107 13.154 10.786 16.635 10.732 2.052 9.732 2.056 9.786 16.634 6.587 13.16 5.851 13.838\"><\/polygon><rect width=\"20.6822\" height=\"20.6822\" style=\"fill:none\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"bd15c69f-782a-4e52-b822-774624a64299\" data-name=\"afba7dac-e774-4062-b1f6-f0f6702c3dce\" viewBox=\"0 0 20.6822 20.6822\"><polygon points=\"14.831 6.844 10.417 2.052 9.909 2.585 9.891 2.585 9.891 2.604 5.851 6.838 6.575 7.528 9.896 4.047 9.95 18.63 10.95 18.626 10.896 4.048 14.095 7.522 14.831 6.844\"><\/polygon><rect width=\"20.6822\" height=\"20.6822\" style=\"fill:none\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Product Care<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2665\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2665\">As the lamps that we offer are made of real wood and special plastics great care must be taken to make sure that cleaning them does not damage any part of the lamp. For cleaning the wooden lampshade try to use compressed air that is not too strong to remove any dust accumulated. For cleaning the plastic diffuser use only water and paper towels to ensure that there is no chemical reaction that damages the appearance of the diffuser discs.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Service How Can We Help You? payments All payments can be made with Credit Card or Via Bank Transfer. Once payment has been made we can then produce and ship you item. shipping Shipping is calculated for your item directly when you are in the checkout page for purchase of the item. If you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-69","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service - Wood Lighting Design<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/woodlightingdesign.com\/us\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service - Wood Lighting Design\" \/>\n<meta property=\"og:description\" content=\"Customer Service How Can We Help You? payments All payments can be made with Credit Card or Via Bank Transfer. 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